1. Overview

Bulkly operates a bulk-buy, low-margin delivery model across the UK.

We aim to provide reliable and cost-effective delivery, but delivery times are estimates, not guarantees.

2. Delivery Areas

We currently deliver to:

• Mainland United Kingdom

• Selected postcode areas only (restrictions may apply)

We do not deliver to:

• Northern Ireland (some items restricted)

• Channel Islands

• Remote or offshore locations

3. Delivery Options & Charges

🚚 Standard Delivery (UK Mainland)

• Delivery time: 1–10 working days

• Cost:

o FREE on orders over £100

o £7.50 for orders below £100

⚡ Express / Priority Delivery (Where Available)

• Delivery time: Next working day

• Additional charges apply

4. Order Processing Time

Orders are processed:

• Within 24–72 hours (working days only)

• Orders placed after cutoff time will be processed next working day

⚠️ During peak periods, processing times may be extended.

5. Bulk & Pallet Deliveries

For large or bulk orders:

• Delivery may take 2–5 working days

• Delivered via pallet networks or specialist couriers

• Kerbside delivery only (driver will not unpack)

Customer must:

• Ensure access for large vehicles

• Be available to receive goods

6. Courier Partners

We work with trusted UK couriers including:

• Royal Mail

• Evri

• Pallet and logistics partners (depending on order size)

7. Delivery Responsibilities

Customer Responsibilities:

• Provide accurate delivery details

• Ensure someone is available to receive goods

• Check items upon delivery

We are not responsible for:

• Failed delivery due to incorrect address

• Missed deliveries

• Safe place instructions

8. Delivery Issues & Claims

Any delivery issues must be reported within 48 hours:

• Missing items

• Damaged goods

• Incorrect delivery

Provide:

• Order number

• Photos/videos

• Description of issue

Failure to report within this timeframe may result in claim rejection

9. Risk & Ownership

Goods become the customer’s responsibility upon delivery.

If left in a safe place or with a neighbour, delivery is considered complete.

10. Delays

While we aim for timely delivery, delays may occur due to:

• Courier issues

• Weather conditions

• High demand periods

• External disruptions

We do not guarantee delivery dates and are not liable for delays beyond our control.

11. Failed Deliveries & Re-delivery Charges

If delivery fails due to customer fault:

• Re-delivery charges may apply

• Orders may be returned to us

• Refunds (if any) will exclude original shipping cost

12. Restricted & Age-Verified Items

For age-restricted products (e.g. alcohol):

• Valid ID may be required upon delivery

• Delivery may be refused if age verification fails

Compliance aligned with UK licensing laws and AWRS requirements.

13. Split Deliveries

Orders may be delivered in multiple shipments depending on:

• Product availability

• Warehouse location

No additional delivery charge will apply for split shipments.

14. Contact

For delivery queries:

Email: sales@bulkly.co.uk

Include:

• Order number

• Full details of issue