Privacy Policy — Bulkly.co.uk
Last Updated: [Insert Date]
Bulkly.co.uk (“Bulkly”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Bulkly.co.uk is an online wholesale grocery platform providing bulk groceries, household goods, and delivery services across the United Kingdom.
Data Controller:
Thames C&C ltd, Unit 6 commerce park, Croydon, CR0 4YL
We are responsible for your personal data.
2. Information We Collect
We may collect and process the following information:
Personal Information
- Name
- Email address
- Phone number
- Delivery address
- Billing address
- Account login details
Order Information
- Products purchased
- Transaction details
- Payment confirmation (not full card details)
- Delivery preferences
Technical Information
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and tracking data
Communication Information
- Customer service enquiries
- Reviews and feedback
- Marketing preferences
3. How We Use Your Information
We use your personal data to:
- Process and deliver your orders
- Manage your account
- Provide customer support
- Improve our website and services
- Send service updates and order notifications
- Prevent fraud and maintain security
- Comply with legal obligations
- Send marketing communications (only where permitted)
We only use your data where we have a legal basis.
4. Legal Basis for Processing
We process personal data under the following legal grounds:
- Contractual necessity — to fulfil orders and services
- Legal obligation — tax and regulatory requirements
- Legitimate interests — improving services and preventing fraud
- Consent — marketing communications where you opt in
You may withdraw consent at any time.
5. Payment Information
All payments are processed securely through third-party payment providers.
- We do not store full card details.
- Payment providers process data under their own privacy policies.
6. Sharing Your Information
We may share your information with:
- Delivery partners and logistics providers
- Payment processors
- IT and website service providers
- Analytics providers
- Legal or regulatory authorities where required
We do not sell your personal data.
7. International Data Transfers
Some service providers may process data outside the UK.
Where this occurs, we ensure appropriate safeguards such as standard contractual clauses or equivalent protection.
8. Data Retention
We retain your personal data only as long as necessary to:
- Provide services
- Meet legal requirements
- Resolve disputes
- Prevent fraud
When no longer required, data is securely deleted.
9. Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact us using the details below.
10. Cookies and Tracking Technologies
We use cookies to:
- Improve website performance
- Analyse traffic
- Personalise your experience
- Support marketing activities
You can manage cookies through your browser settings.
For full details, see our Cookie Policy.
11. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Secure servers
- Encryption
- Access controls
- Monitoring systems
However, no online transmission is completely secure.
12. Marketing Communications
We may send marketing messages if:
- You have opted in, or
- You are an existing customer and have not opted out.
You can unsubscribe at any time using the link in emails or by contacting us.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
14. Children’s Privacy
Our services are not intended for individuals under 18 years of age.
15. Changes to This Policy
We may update this Privacy Policy periodically. Updated versions will be posted on our website.
16. Contact Us
If you have questions about this Privacy Policy or your personal data, contact:
Email: admin@thamescc.com
Address: Unit 6 Commerce park, 19 commerce way, Croydon, CR0 4YL
Company Name: Thames C&C ltd
You also have the right to complain to the UK Information Commissioner’s Office (ICO):