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Terms and Conditions — Bulkly.co.uk

Last Updated: 24-02-2026

These Terms and Conditions govern your use of Bulkly.co.uk and the purchase of products from our website. By accessing our website or placing an order, you agree to these terms.

If you do not agree, please do not use our website.

1. About Us

Bulkly.co.uk is an online wholesale grocery platform supplying bulk groceries, household goods, drinks, and international food products to customers across the United Kingdom.

Bulkly operates as part of a UK wholesale distribution network providing competitive pricing and delivery services.

(You should add your legal entity name, registered address, and company number here.)

2. Eligibility to Use Our Website

You must:

  • Be at least 18 years old
  • Provide accurate personal information
  • Use the website only for lawful purposes
  • Not misuse or attempt to damage our systems

We reserve the right to refuse service where misuse is suspected.

3. Products and Pricing

Product Information

We aim to ensure product descriptions, images, and prices are accurate. However:

  • Packaging may vary
  • Images are for illustration purposes
  • Availability may change without notice

Pricing

  • All prices are shown in GBP (£)
  • Prices may change without notice
  • Savings comparisons are based on recommended retail price (RRP) or market comparison
  • Bulk pricing may differ from single item pricing

If a pricing error occurs, we reserve the right to cancel or amend orders.

4. Orders

Order Acceptance

Your order is confirmed only when we dispatch your goods.

We may cancel orders if:

  • Products are unavailable
  • Payment fails
  • Pricing errors occur
  • Fraud or misuse is suspected

Minimum Order Requirements

Bulkly may apply minimum order values for delivery where specified.

5. Payment

We accept secure online payments via approved payment providers.

  • Payment must be completed before dispatch
  • We do not store card details
  • We reserve the right to refuse transactions

6. Delivery

Delivery Areas

We deliver across the United Kingdom. Delivery options and times may vary by location.

Delivery Times

  • Next-day delivery is subject to availability
  • Same-day delivery may be available in selected areas
  • Delivery times are estimates, not guarantees

We are not responsible for delays caused by couriers, weather, or circumstances beyond our control.

Failed Delivery

If delivery fails due to incorrect address or customer unavailability, additional charges may apply.

7. Returns and Refunds

Your rights are protected under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Damaged or Incorrect Goods

You must notify us within 48 hours of delivery.

We may:

  • Replace the item
  • Offer a refund
  • Provide store credit

Change of Mind

Due to the nature of grocery and perishable products, we may not accept returns unless items are faulty.

Refund Processing

Approved refunds are processed to the original payment method.

8. Product Availability and Substitutions

Some products may become unavailable after ordering.

We may:

  • Offer substitutes of equal value
  • Refund unavailable items
  • Cancel affected orders

9. Use of Website

You agree not to:

  • Use the site for unlawful purposes
  • Attempt to hack or disrupt services
  • Copy content without permission
  • Submit false orders
  • Interfere with website operation

We may suspend access for misuse.

10. Intellectual Property

All website content including text, logos, graphics, and design remains the property of Bulkly or its licensors.

You may not copy, distribute, or reproduce content without permission.

11. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect or consequential loss
  • Our liability is limited to the value of your order
  • Nothing excludes liability for death, personal injury, or fraud

12. Privacy

Your personal data is processed in accordance with our Privacy Policy.

By using our website, you consent to such processing.

13. Changes to Terms

We may update these Terms at any time. Updated versions will be posted on our website.

Continued use of the website means you accept the changes.

14. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of UK courts.

15. Contact Information

For questions regarding these Terms, contact:

Email: admin@thamescc.com

Address: Unit 6 Commercepark , 19 commerceway, Croydon, CR0 4YL

Company Name: Thames C&C ltd